Return and Refund Policy for Ad-Venture Online Store
Effective Date: [Insert Date]
At Ad-Venture Online Store, we strive to ensure customer satisfaction with every purchase. This Return and Refund Policy outlines the conditions under which returns and refunds are accepted. Please read it carefully before making a purchase.
1. Eligibility for Returns
We accept returns under the following conditions:
• The item must be returned within 14 days of delivery.
• The item must be unused, in its original packaging, and in the same condition as received.
• Proof of purchase (receipt or order confirmation) must be provided.
Non-Eligible Items:
• Customized or personalized products.
• Digital services or downloadable products.
• Items marked as “Final Sale” or “Non-Returnable.”
2. Return Process
To initiate a return:
1. Contact Us: Email [Insert Email] or call [Insert Phone Number] to request a return authorization.
2. Provide Details: Include your order number, reason for the return, and any supporting images (if applicable).
3. Return Shipping: You are responsible for the cost of return shipping unless the return is due to an error on our part (e.g., wrong or defective item).
4. Ship the Item: Once your return is approved, ship the item to the address provided by our customer service team.
3. Refunds
Refunds are processed under the following conditions:
• Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
• Approved refunds will be issued to your original payment method within 7-10 business days.
Non-Refundable Costs:
• Shipping fees are non-refundable.
• If you received free shipping on your order, the cost of shipping may be deducted from your refund.
4. Exchanges
We replace items only if they are defective or damaged. If you need to exchange an item for the same product, contact us at [Insert Email] to arrange the exchange.
5. Damaged or Defective Items
If you receive a damaged or defective item:
• Notify us within 48 hours of delivery by emailing [Insert Email] with photos of the item and packaging.
• We will arrange for a replacement or refund at no additional cost to you.
6. Cancellations
Orders can be canceled if the cancellation request is made before the item is shipped. Once an order is shipped, it cannot be canceled, and you must follow the return process.
7. Late or Missing Refunds
If you haven’t received your refund after the processing period:
1. Check with your bank or credit card company, as refunds may take additional processing time.
2. Contact us at [Insert Email] if you still have not received your refund.
8. Contact Us
If you have any questions about this Return and Refund Policy, please reach out to us:
Email: [Insert Email]
Phone: [Insert Phone Number]
Address: [Insert Physical Address]
By shopping with Ad-Venture Online Store, you agree to this Return and Refund Policy. We are committed to ensuring a seamless shopping experience and will work with you to resolve any issues.